Marvin Humes will be gracing the stage at the CCA Gala Dinner and Excellence Awards Ceremony in Glasgow on 25th April 2024!
Marvin Humes will be gracing the stage at the CCA Gala Dinner and Excellence Awards Ceremony in Glasgow on 25th April 2024!
CCA's events programme offers the latest case studies, research and expert insight to support customer service excellence.
Definition, Purpose & Examples
In this session we're joined by Emma Krygier from FCA who will be explaining the key considerations on the upcoming Consumer Duty regulation.
Exploring Robotic Process Automation (RPA)
CCA Global, the leading independent authority and partner of choice for leaders in customer service and experience, launches its Excellence Awards programme for 2024.
In this broadcast, hosted by CCA CEO, Anne Marie Forsyth with leading expert Matthew Addison, Chief Revenue Officer at Smartnumbers, we explored the challenging landscape of fraud and how it's being presented in the contact centre environment.
Helping employees perform well is important. Employees need to understand what's expected of them so that they are motivated, have the skills, resources and support they need to succeed.
Well done to DVSA on collecting their Silver Award for more than 10 years of continual accreditation to CCA Global Standard for Customer Experience
Updates from the CCA Leaders' Summit of 2023, hosted by Gallup at The Shard, London.
Fight fraud, not customers: A conversation on securing contact centres with CCA Global & Smartnumbers
Webchat is a growing method of contact that helps assist customers with more general or day-to-day questions, and allows more complex questions and inquiries to be handled on a more personal basis.
CCA members have the opportunity to join this event for free!
Share your views in this new piece of research!
Join us on Friday 2nd June and enjoy the conversation over a cup of coffee!
We invite you to join us for a day filled with keynote presentation, great discussion, engaging round-table and networking!
Gobeyond partners announce the appointment of Raphael Hegeler as its new Global Head of Gobeyond
Sign up for this virtual certificated course on 24 May 2023
Building a team for success
I've lost count of the number of times the phrase 'rising customer expectations' is the basis for presentations over the last couple of decades. It's a kind of given, following the logic that as technology and science gallops forward, coupled with our inc
Working together to support industry-wide excellence in customer service & experience
Dealing with customer complaints is a fine art and an effective complaint handling policy can be the difference between losing customers for good and winning back their goodwill.
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