CCA is delighted to announce the winners of the prestigious CCA Excellence Awards for 2021.
For the last twenty years, companies have been gradually transforming themselves with digital technologies to adapt to new realities of the Internet and mobile. You'll often hear brands discussing their 'digital transformation' initiative. Digital transfo
U.K. retail giant handles 12 million incoming calls more quickly and efficiently by deriving actionable intent from customer calls, seeing a $10M uplift in sales.
This research project, in association with partners Twilio, seeks to understand the key concerns, areas of focus and issues that customer experience professionals will be working to improve through 2018. It examines the views of customer experience profes
In partnership with Twilio, this report offers an insight into the challenges being faced by CX organisations across the industry, with regards to digital transformation, People and HR, and service expectations among other areas, and asks what can be done