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CCA Benchmarking: CX - We know where the future is at but how do we get there?

21 December 2022
HGS

CCA PARTNERS

Understanding how your organisation connects and relates to customers requires different thinking. Capturing customer feedback regarding your organisation, product, or service, and use the insights to help create and improve customer experience.

Customer service beyond the pandemic

27 January 2021
Resources

A collaborative project using a close network of leading private and public sector brands, this report draws together insights from research captured and analysed since the beginning of the pandemic along with key market intelligence to produce critical l

Building your 2021 Service Strategy

11 January 2021
Freshworks
Resources

CCA PARTNERS

Employee wellbeing is the main concern for 95% of respondents to a new survey conducted by CCA on future working models.

What's On

Latest news, insight & opinion from CCA

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CCA Benchmarking: CX - We know where the future is at but how do we get there?

Customer service beyond the pandemic

Building your 2021 Service Strategy

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