Events

CCA's events programme offers the latest case studies, research and expert insight to support customer service excellence.

CCA Summer Conference

CCA Summer Conference

This event will continue the conversations from CCA Annual Convention 2017 and will look to inform on the latest award-winning innovations in our market, explore what 'must have' technologies you need to consider, share detail on a proven, flexible operating model for a truly digital environment and explain how you engage your current and future workforce to truly support your brand and customer experience.

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Upcoming Events

CCA Executive Briefing

CCA Executive Briefings for the supplier community explore what challenges leading brands in our market will face through 2018 and beyond. Learn how to work with CCA to better promote your business to reach key decision-makers in both private and public organisations.

CEO BPO Executive Network

Strategic round-table discussions on the future of BPO services

Creating Strategic Partnerships

CCA's network for those responsible for managing 3rd party strategic partnerships.

Centres of Excellence Tour - Co-op Bank

Visit award-winning customer service operations to learn, share and benchmark. These sessions will showcase organisations that have achieved excellence through awards, accreditation and winning strategies.

CCA Summer Conference

This event will continue the conversations from CCA Annual Convention 2017 and will look to inform on the latest award-winning innovations in our market, explore what 'must have' technologies you need to consider, share detail on a proven, flexible operating model for a truly digital environment and explain how you engage your current and future workforce to truly support your brand and customer experience.