Events

CCA's events programme offers the latest case studies, research and expert insight to support customer service excellence.

CCA Summer Conference

CCA Summer Conference

This event will continue the conversations from CCA Annual Convention 2017 and will look to inform on the latest award-winning innovations in our market, explore what 'must have' technologies you need to consider, share detail on a proven, flexible operating model for a truly digital environment and explain how you engage your current and future workforce to truly support your brand and customer experience.

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Upcoming Events

CEO BPO Executive Network

Strategic round-table discussions on the future of BPO services

Creating Strategic Partnerships

CCA's network for those responsible for managing 3rd party strategic partnerships.

Oracle Customer Experience Journey Mapping

Join our Partner Oracle for a practical, hands-on workshop to see for yourself how customer experience (CX) journey mapping can help you design experiences that delight your customers - and deliver outstanding results.

Centres of Excellence Tour - Co-op Bank

Visit award-winning customer service operations to learn, share and benchmark. These sessions will showcase organisations that have achieved excellence through awards, accreditation and winning strategies.

CCA Summer Conference

This event will continue the conversations from CCA Annual Convention 2017 and will look to inform on the latest award-winning innovations in our market, explore what 'must have' technologies you need to consider, share detail on a proven, flexible operating model for a truly digital environment and explain how you engage your current and future workforce to truly support your brand and customer experience.