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Oracle OpenWorld Europe: London
CCA is supporting Oracle OpenWorld Europe 2019, presented by Oracle, on 16th-17th January 2019, at the ExCel London.
WEBINAR - 11.00-12.00
How to Design and Road-Test Successful New Contact Strategies
The world has gone omnichannel. Customers want a consistent experience across channels. When customers view a company, they see one company, not different channels. Companies need to do the same and view customers holistically regardless of how many channels the customer engages. The only way for companies to deliver omnichannel journeys with perfect execution is to use a solution that performs automated omnichannel testing.
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