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Awards & Recognition
News from CCA
Discussion & debate
CCA's events programme offers the latest case studies, research and expert insight to support customer service excellence.
Scottish Widows, The Mound, Edinburgh
Best Practice Forum: Consumer vulnerability- the challenges
How do we identify and respond to vulnerable customers with the right blend of support, knowledge and empathy?
ExCel London, 1 Western Gateway, Royal Docks, London, E16 1XL
Call & Contact Centre Expo
By 2025, customer experience will overtake product and price as a key brand differentiator. This creates a whole new set of challenges as well as opportunities for businesses, especially within contact centres.
Co-operative Bank, Manchester
Excellence Award Winners' Masterclass
This Masterclass is intended to help you prepare your entries for the CCA Excellence Awards in 2020 and to help you make the most of being aspirational, committed to customer service excellence and part of the most reputable and respected awards programme in industry.
VIP Global Standard© Celebratory Lunch
CCA Global Standard© is the recognised industry-led accreditation, which constantly evolves to reflect and respond to the changing climate in which we live and work.
CCA Summer Convention 2020
CCA's Summer Convention brings over one hundred customer experience professionals together in Manchester to meet, network and discuss the newest developments in CX.
CCA Annual Convention
CCA Annual Convention is the most important gathering of customer service professionals in the UK.
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