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CCA's events programme offers the latest case studies, research and expert insight to support customer service excellence.
Webinar: Exploring Customer Expectations in a Digital World
There‚?Ts no doubt that the digital evolution is continuing to change how customers and companies interact. Find out from Concentrix about the latest trends in digital behaviors and preferences of today‚?Ts customers.
Webinar: The Role of Robotic Process Automation (RPA) in Delivering Improved CX and Cost Reductions
Part of the TTEC Cutting Through The Digital Transformation Hype Series, including real examples of how organisations are getting the benefits from digital transformation programmes, this webinar will explore The Role of Robotic Process Automation in Delivering Improved CX and Cost Reductions. Join TTEC‚?Ts Rafael Domene, partner and CX expert as he discusses how organisations are using RPA to help achieve their CX and financial targets.
Webinar: How AI & Automation are Changing the Game in CX
With driverless cars, chatbots, smart speakers, drones and data-phishing creating sensational headlines every day, the number one question our industry needs to answer is: 'What does the arrival of AI and automation really mean for customer experience?'
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