+44 141 564 9010
Awards & Recognition
News from CCA
Discussion & debate
CCA's events programme offers the latest case studies, research and expert insight to support customer service excellence.
Hutchesons City Grill, 158 Ingram Street, Glasgow
CCA Women In Enterprise Round Table Discussion
As experienced business leaders we know that successful relationships with customers are built on being trustworthy, genuine and demonstrating empathy. As advanced technologies begin to take the heavy lifting out of more transactional interactions, how can we ensure we can keep the digital age human? CCA‚?Ts Women in Enterprise round table discussions explore the opportunities for senior leaders to debate current issues. We are delighted to extend a personal, complimentary invitation to you to join us at this intimate, round-table discussion where we will be discussing the impact of new technologies today and anticipated changes in the future.
CCA HQ, Glasgow
CCA Global Standard¬© V7 Workshop - Building better customer experience in a digital world
Understand how your operation measures up to the seventh edition of CCA Global Standard¬©. This interactive session will allow you to identify gaps in process, resource or evidence that may be required to achieve Accreditation.
A new approach to conduct and culture
Join us at FCA's new facility in Stratford, on how we explore how to use the contact centre to empower and influence culture across the wider organisation.
Webinar: The Role of Robotic Process Automation (RPA) in Delivering Improved CX and Cost Reductions
Part of the TTEC Cutting Through The Digital Transformation Hype Series, including real examples of how organisations are getting the benefits from digital transformation programmes, this webinar will explore The Role of Robotic Process Automation in Delivering Improved CX and Cost Reductions. Join TTEC‚?Ts Rafael Domene, partner and CX expert as he discusses how organisations are using RPA to help achieve their CX and financial targets.
CCA Annual Convention
The CCA Convention programme is the critical voice of the CX market-place showcasing the latest innovations, concepts and thought leadership. Attracting 400+ senior execs from across the UK and beyond, this is CCA's must-attend event.
CCA Gala Dinner & Excellence Awards Ceremony
Award winners are announced at CCA Excellence Awards Gala Dinner that will take place in Glasgow and coincides with the CCA Annual Convention. The event takes place on 13 November 2019.
Contact The Team