CCA Industry Council

CCA Industry Council is a leadership forum for the heads of customer contact strategy, both in private and public sectors. The Council offers a unique blend of visionary research, intra group case studies and benchmarking, senior networking and an all year round enquiry service providing participants with unique access to confidential support and expertise.

We understand the challenge of managing a fast paced operation whilst ensuring that business transformation is on the agenda. Industry Council provides that agenda and has recently dealt with topics such as 'New Sourcing Strategies', 'Cause and Effect of Demand', 'Merging Voice and e-Channels' and 'New Generation Employees'. The latest thinking in leadership is a continuum in all sessions.

As an individual group, CCA Industry Council represents between 30%-35% of those working in contact centres and is in a fundamental position to affect real change within our industry.

View a summary of the Research Outputs from group activities.

If you would like to find out more about CCA Industry Council contact CCA.