General Trading Terms & Conditions
Events Terms & Conditions
Privacy Policy

General Trading Terms and Conditions

It is the responsibility of the user of this site to evaluate the accuracy, completeness, reliability and usefulness of any opinions, services or other information provided. All information provided in this site or otherwise by CCA is under the condition and understanding of it not being interpreted or relied on as legal, accounting, tax, financial, investment or other professional advice, or as advice on specific facts or matters. Accordingly, no liability whatsoever is assumed for any use or misuse of such information. Users of this site should consult their professional advisors with respect to their personal circumstances.

In no event shall CCA be liable to any party for any cost or damages, including any direct, indirect, special, incidental, or consequential damages, arising out of or in connection with the access or use of, or the inability to access or use, this site or any of its functions or features, including in connection with any browsing or downloading of any information, data, text, images, or other material accessible through this site or any website linked to or linking into this site.

Usernames and Passwords

On becoming a member of CCA, organisations are issued with a username and a password to enable access to the membership area of the site. The username and password are personal to each organisation are not transferable. Subscribers who agree to these terms and conditions shall, notwithstanding the fact that they are described as “members”, be recipients of a subscription based service and shall not be considered members of CCA as a company in accordance with the Companies Acts.

Usernames and passwords remain current for so long as membership or other fees are paid within the timescales set by CCA renewal policy. Access to the member areas of the site may be withdrawn for non-payment of membership fees.

Members are responsible for others using their username and password, and are liable for any payments due for goods or services accessed through the site by anyone using their username and password.

Where a member is in breach of these terms and conditions or has otherwise in the view of the CCA Main Board acted either against the interests of CCA or of the Profession the Main Board may at its sole discretion withdraw access to the member area of the site.

Any breach of security of a username and password must immediately be notified to CCA.

Member Updates

Members have write access to sections of the site relevant to their own membership in order to keep contact and other details current and accurate. Responsibility for membership details being both current and accurate sits with the member.

Privacy Policy

CCA Privacy Policy is published on this site. By agreeing to this agreement you also give your consent to the way we handle your personal data.

Changes to the site

We reserve the right to change the content, presentation, performance, user-facilities, access and availability of any part of the site at the sole discretion of CCA. Changes to the site will be effective immediately upon posting.

Links

Links from this site exist for convenience and information and CCA accepts no responsibility or liability for the information contained on any such site. The existence of a link to another site does not imply or express endorsement of its provider, product or services by CCA. Links to this site are not permitted without the prior written consent of CCA.

You acknowledge and agree that CCA is not responsible for the availability of any third party sites or material you access through the CCA site.

We do not endorse and shall not be held responsible or liable for any content, advertising, products or services on or available from such sites or material.

Any dealings between you and any third party advertisers or merchants found on or via the CCA site, including payment for and delivery of products, services and any other terms, conditions, warranties or representations associated with such dealings, are made between you and the relevant advertiser or merchant. Therefore, we are not responsible or liable for any loss or damage of any kind incurred as the result of any such dealings.

Nothing on this site should be construed as granting a license or any other right to use any copyrights, trademarks or logos. Moreover, the downloading or printing of any materials on this site will not result in the transfer, explicit or implied, of any rights. You may, however, download or print any pages from this site for personal or non-commercial use only, provided you do not remove any copyright or other proprietary right notice.

If you become aware of any such distribution or commercial exploitation, you agree to notify CCA immediately.

Indemnity

You irrevocably agree to indemnify CCA, and CCA officers, directors and employees, immediately on demand, against all claims, liability, damages, costs and expenses, including legal fees, arising out of any breach of these terms and conditions by you or any other liabilities arising out of your use of the CCA site.

Failure to Exercise a right

Failure by CCA to exercise a right or remedy under these terms does not constitute a waiver of that right or remedy.

Contact

Any notice from us to you may be delivered by e-mail or post to your last known address. Evidence of posting (either electronically or otherwise) shall be taken as evidence of delivery.

Submissions to the site

Except as provided by law and subject to our Privacy Policy all submissions or transmissions made to or through this site shall become the property of CCA. CCA reserves the right to use any material (e.g., any comment, idea, concept, technique or know-how) submitted for any purpose, including but not limited to reproduction, distribution, publication and posting.

CCA is not obligated to monitor any submissions or transmissions to or through this site or any website to which this site links or that links into this site. CCA, however, reserves the right to monitor the same, including e-ski responses, chat rooms or similar website features. You acknowledge that no obligation of any kind shall be attached to such information and that submitting or transmitting such information creates no confidential, contractually implied or other relationship created between you and CCA.

Invalidity

If any court or regulator decides that any provision of these terms and conditions is invalid or otherwise unenforceable, such provisions shall be severed and deleted from these terms and conditions and the remainder of these terms and conditions shall continue to have full force and effect.

Governing Law

These terms and your access to and use of the CCA web site are subject to Scottish law and the exclusive jurisdiction of the Scottish courts.

Third Party Rights

These terms and conditions apply between CCA and Users. No other person is entitled to benefit under these Terms and Conditions.

Dissatisfaction with the Site

If you are dissatisfied with the web site or any content or materials on it you can raise your concern in the first instance with cca@cca.org.uk If no satisfactory resolution can be found for your issue your sole exclusive remedy is to discontinue your use of the web site.

Statutory Rights

These terms and conditions do not affect a user’s statutory rights.

Access Restrictions

The information contained on the CCA website is not for use within any country or jurisdiction or by any persons where such use would constitute a violation of law. If this applies to you, you are not authorised to access or use any of the information on this site.

Survivability

All disclaimers indemnities and exclusions in these terms shall survive termination of these terms.

Version

Due to our commitment to keep the CCA site current and to improving the site we may from time to time make changes to these terms. These terms are valid as at June 2009 and replace all other terms and conditions applicable to trading terms and this or any other web site belonging to CCA.

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Events Terms & Conditions

Our terms and conditions in relation to any booking made for the Annual Convention can be found below. For further information please don't hesitate to contact Chris Calder, Head of Accreditation & Support Services, CCA by email to: chris.calder@cca-global.com

1. PAYMENT, CANCELLATION AND REFUNDS

Payment Details
Cheques made payable to CCA.
BACS payments to: CCA, Royal Bank of Scotland, Sauchiehall Street, Glasgow
Sort Code: 83 52 00
Account No: 00148950
Credit card payments: contact CCA Tel: 0141 564 9010
VAT registration No: 699 680 358

Payment

1.1 Upon issue of an invoice, the delegate shall pay the sum set out in the terms of the booking agreement.
1.2 Payment of such monies shall be made within 30 days of the date of such invoice.
(a) Where an invoice is issued less than 30 days before the event, all monies are required to be paid prior to the event. CCA reserve the right to refuse attendance in the event of invoices remaining outstanding.

Cancellations

1.3 In the event that the delegate notifies CCA that it wishes to cancel its attendance at the events/initiatives, a refund of any monies paid in accordance with this clause may be made as follows:-
(a) Where notification of cancellation is received 8 weeks or more prior to the date the event/initiative is due to commence, 100% of monies shall be refunded.
(b) Where notification of cancellation is received less than 8 weeks but more than 6 weeks prior to the date the events/initiative is due to commence, 50% of such monies shall be refunded.
(c) Where notification of cancellation is received 6 weeks or less prior to the date the event/initiative is due to commence, no refund of such monies shall be made.
Any change/cancellation of your reservation must be made in writing either by post to CCA Events, 20 Newton Place, Glasgow, G3 7PY or email to events@cca.org.uk

Cancellation by CCA

1.4 CCA reserve the right to cancel an event for any reason. If CCA cancel an event other than in accordance with clause 1.7 registrants will be offered a full refund.
1.5 Should circumstances arise that result in the postponement of an event, registrants will have the option to either receive a full refund or transfer registration to the same event at the new, future date.
1.6 Should CCA cancel the event we will endeavour to contact each delegate individually. As a minimum requirement, an email will be issued with advance notice of the cancellation. It is the delegate’s responsibility therefore to check their email accounts.

Amendments & Refunds

1.7 If CCA for any reason which cannot be attributed to it (particularly, but without limitation, force majeure) is unable to proceed with the event/initiative, CCA will only be liable to refund the amounts already paid after deduction of the costs incurred in preparation for the event. Additionally we cannot accept liability for any damage, injury, expense or loss (direct or consequential) of any description suffered as a result of Force Majeure.
For the purposes of these terms and conditions, Force Majeure shall mean any cause preventing CCA from performing any or all of its obligations which arises from or is attributable to any act, event, omission or accident beyond the reasonable control of CCA, including, without limitation, strikes, lockouts or other industrial disputes, protest, act of God, war, national emergency, an act (or suspected or threatened act) of terrorism, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule,
regulation or direction, accident, breakdown of plant or machinery, fire, explosion, leak, flood or storm, epidemic or pandemic (perceived or actual), or default of suppliers or subcontractors.

1.8 No refund of any such monies shall be made if the delegate is in any way unsatisfied with the organisation or attendance of the events/ initiatives or any other factor relating to the events/initiatives.
1.9 If you are a no-show and you did not inform us of your intention not to attend within the terms of the cancellation delegates remain responsible for the full price of the reservation.
1.10 Registration fees may be transferred from one delegate to another.

2. EVENT POLICY

Accommodation & Travel

2.1 The provision of accommodation and travel is not included within any of our fees. The arrangement and payment of accommodation and travel is the responsibility of the delegate. CCA will on occasion provide information on local hotels, however we do not take responsibility for any individual bookings.

Dietary Requirements

2.2 For anyone with specific dietary requirements we require notice in advance of the specific needs. CCA will then pass this information on to the caterer where fulfilling the request then becomes their responsibility.

Disabled Access

2.3 Additional Requirements. Please notify CCA at least one month before the conference date if you have any additional requirements e.g. wheelchair access, large print etc.

3. INSURANCE & INDEMNITY

3.1 To the maximum extent permitted by law, CCA excludes any liability to delegates it may incur in connection with the events/initiatives and (as a separate provision) any liability to the delegate for any loss, harm, injury or damage to any person or property whatsoever or howsoever arising attributable to the delegate’s participation in, the events/initiatives.

4. APPLICABLE LAW

4.1 This agreement shall be subject to Scots Law and the parties to this agreement agree to submit to the non-exclusive jurisdiction of the Scottish Courts.

5. ENTIRE AGREEMENT

5.1 This schedule of terms and conditions and the agreement to which it is attached shall form the entire agreement between CCA and the delegate in relation to the events/initiatives.

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Privacy Policy

1. General

The Call Centre Association (CCA) is serious about confidentiality of personal data. Please contact Chris Calder, Head of Accreditation and Support Services on 0141 564 9010 if you have any questions or comments on this Privacy Policy.

CCA’s Privacy Policy aims to set out the ways that CCA processes personal data. This Privacy Policy relates to personal data collected by CCA by the CCA web site. Personal data collected by the CCA is used in accordance with data protection legislation.

This Privacy Policy does not apply to personal data provided to CCA by any other means or via any other website. Users should be aware that if they provide personal data to other companies directly or accessed through the CCA website, the privacy polices of those companies determine the uses to which that information is put and CCA’s Privacy Policy will no longer apply.

2. Data Protection Act 1998 and 2003

The CCA website seeks to comply with the principles of the various Data Protection Acts. Any suggested failure in this respect should be reported to Chris Calder at 0141 564 9010 for immediate consideration.

Use Made of Personal Information

Personal information provided to CCA via the CCA website will be used for the purposes outlined at the time of collection and/or identified below

In addition, personal information may be used for statistical analysis.
Personal data will be collected and processed by CCA for the following purposes:
to provide goods and services, including CCA publications and to process orders placed with CCA through the web site or by other means
administration and marketing, advertising and promotions notification of events, workshops and training sessions, developments in CCA service provision and CCA news if a user elects to opt-out in to receiving such communications.
The option to opt-in as described above applies to information received after 20 October 2003. CCA considers that it has a relationship with members and others established prior to that date. If you consider that is not the case for you please contact cca@cca.org.uk in the first instance
Processing personal data for the above purposes may entail sharing the information with employees, contractors, agents, professional advisors and associates of CCA. However, agreements exist between CCA and such parties that there must be no disclosure or further processing of such personal data.

From time to time the CCA may share personal information with selected third parties. However, a user is free to elect not to receive marketing communications from such third parties.

Registration

When completing CCA membership application form identified representatives within each organisation are nominated to act as the primary points of contact between the organisation and CCA. Unless told otherwise, CCA will enter the email and postal addresses of those representatives onto the CCA database to receive CCA communications by email and/or in hard copy. The nominated representative to receive these communications may also enter further representatives within the organisation onto the CCA database through the website. Representatives may opt-out of receiving these communications at any time.

Order Forms

CCA online store order forms request personal data, including contact details. This data is used to fulfil customer orders and for billing purposes and may, in addition, be used in accordance with the conditions set out in section 3 hereof. If CCA has trouble processing an order, the contact details will be used to advise the user accordingly.

Consent

By providing personal data to CCA users consent to the processing of such data by CCA as described in this Privacy Policy.
Use of Data For Direct Marketing Purposes
At each point of data collection users are given the opportunity to opt-in to receiving direct marketing material from the CCA. Where users opt-in to such communications, CCA may provide information on CCA products, membership services, events, and training and education programmes and CCA news. If at any time users want the CCA to stop sending such communications they should write to:

CCA
20 Newton Place
Glasgow G3 7PY

Disclosure of Data to Third Parties

At each point of data collection users are given the opportunity to opt-in to having their personal data passed on to selected third parties. If users opt-in, CCA may, in limited circumstances, share such data with third parties who may contact users regarding events, products, services, and training and education programmes that may be of interest to them. If at any stage users want CCA to stop using their personal data in this way they should write to:


CCA
20 Newton Place
Glasgow
G3 7PY

Verifying, updating and amending your personal information

If, at any time, a user wants to verify, update or amend their personal data they may simple email their request to chris.calder@cca-global.com. It is also possible for CCA members to update or amend their data personally using the facilities provided by the CCA web site

Alternatively, they may write to:

CCA
20 Newton Place
Glasgow
G3 7PY

Verification, updating or amendment of personal data takes place within 40 days of receipt of the request made to CCA in writing.

Cookies

A "cookie" is a small text file that is put by a website on a user’s computer hard drive. Internet browsers normally accept cookies by default; however, it is possible to set a browser to reject cookies. If a member sets up his or her browser to reject CCA’s cookie, he or she may still use the website.

Cookies are often used to tell the website a user is registered and to personalise the user’s visit to the website.
Cookies used by the CCA track movement by the Member purely for statistical analysis. CCA’s cookies do not analyse visits to other websites or track any Internet searches undertaken whilst on the CCA website.

Third Party Websites

This Privacy Policy applies solely to the personal data collected by CCA and does not apply to third party websites users may access from this website.

CCA is not responsible for the privacy policies of third party websites. CCA advises users to read the privacy policies of other websites before registering any personal data.

Security

CCA holds your personal data in accordance with the security provisions of the Data Protection legislation. Some personal data held by CCA is stored in Alberta, Canada which nation in the view of CCA has adequate reciprocal Data protection requirements. Users who wish to discuss this storage should write in the first instance to CCA at

CCA
20 Newton Place
Glasgow
G3 7PY

Notification of Changes

If CCA decides to change its Privacy Policy, it will post such changes on this page so that you are always aware of how CCA uses your personal data. Users have the right to ask CCA for a copy of the personal data held about them and to request that CCA correct any inaccuracies in that information.

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