Help & Resources
Industry Council
RECOGNITION OF EXCELLENCE
2010 could be your year!
- BE RECOGNISED by your team for applauding their achievements – individually and as a group
The Awards programme for 2010 is now open for applications on a wide-range of categories for all business sectors, individuals, teams and for outstanding innovation in customer service delivery. Click here to view the categories and download an application pack.
"It's great to have this project recognised by the contact centre industry's key trade body and it's testament to the highly creative, diligent and business-focused work put in by the team at Brightwave and Sky." Charles Gould, MD at Brightwave - Joint Winner with Sky for ‘Most Effective Training Programme 2009’
"This latest award is a marvellous independent reflection of the emphasis and focus of our business on all round excellence in customer service, and helps us to drive home the importance to staff and clients of both our core values and our commitment to being best in class." Alan Cox, CEO of the Indigo Lighthouse Group - Winner: ‘World Class Excellence - CCA Global Standard©: Mature 2009’
“It’s a valuable insight into some of the professional individuals we have in the industry and confirms the great work they are doing." Paul Twine, Assistant Director Customer Services, Westminster City Council
"Being a Judge on the CCA Excellence Awards is regarded as privilege by many of us involved, allowing individuals from all levels of the industry to connect and share snapshots of success, opportunities for real empowerment and creative innovation at play in the workplace. I personally gain so much from the judging process, both in the excitement of candidates relaying their own positive stories but also on how humble most people can be even when they have delivered so much to their companies and colleagues. I would encourage anyone in the industry who has the opportunity to be a Judge to grab it".
"Someone once said that "man only learns in two ways - one by reading and the other by association with smarter people". Having participated in the CCA judging panel for the last three years, I continue to be amazed by the passion, ingenuity and customer focus demonstrated by the entrants and I have certainly learned from my experience.
"I have thoroughly enjoyed judging over the last 2 years, reading about the many fantastic achievements and innovative ideas happening across our industry that we can all be proud of and celebrate through the excellence awards."
I joined the CCA Excellence Awards Judging Panel in 2009 and found it a very rewarding experience. Judges get to see a wide range of entries from some very talented people and contact centres committed to providing excellent service. I like the fact that the the judging process is very thorough, fair and rigorous, so all shortlisted individuals, teams and centres can be confident that they and their achievements are among the best in the contact centre industry. |