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Industry Council
Who has the CCA Global Standard©?
Over 250 contact centres have successfully implemented CCA Global Standard©. View list of Accredited Members below.
Abtran (ESB customer supply), Cork
BSS, Manchester Charity Commission, Liverpool Debt Management Trafford Contact Centre, Manchester DWP Disability & Carers Service, Blackpool DWP Disability & Carers Service, Benefit Enquiry Line, Preston Guinness Northern Counties, Oldham HMRC, Bootle HMRC, Liverpool HMRC, Manchester Jobcentre Plus Contact Centre Directorate, Blackburn Jobcentre Plus Contact Centre Directorate, Blackpool Jobcentre Plus Contact Centre Directorate, Bootle Jobcentre Plus Contact Centre Directorate, Garston, Liverpool Jobcentre Plus Contact Centre Directorate, Halifax Jobcentre Plus Contact Centre Directorate, Liverpool Jobcentre Plus Contact Centre Directorate, Preston Land Securities Trillium, Leeds Liverpool Direct Contact Centre, Liverpool Greater Manchester Police, Operational Communications Branch, Manchester Greater Manchester Police, Trafford Operational Communications Room, Manchester Greater Manchester Police, Claytonbrook Operational Communications Room, Manchester Greater Manchester Police, Tameside Operational Communications Room, Manchester Greater Manchester Police, Leigh Operational Communications Room, Manchester NHS Direct, Blackburn NHS Direct, Carlisle NHS Direct, Kendal NHS Direct, Liverpool NHS Direct, Middlebrook NHS Direct, Nantwich One Vision Housing, Liverpool Pearson VUE, Salford RAC Branded Services - Kia Contact Centre, Wallsal RAC Branded Services - Hyundai Information Service, Wallsal Royal Bank of Scotland, Liverpool Retail Customer Service Centre Royal Bank of Scotland, Manchester Retail Customer Service Centre Russell Jones & Walker, Manchester Siemens IT Solutions and Services Limited (NS&I), Blackpool The Pension Service, Burnley The Pension Service, Stockport TV Licensing, Darwen (Capita) Wigan & Leigh Housing Company Ltd, Leigh
BT South Tyneside, South Shields DWP Employee Services Contact Centre, Newcastle Upon Tyne DWP Employee Services Contact Centre, Sheffield Driving Standards Agency, Newcastle-upon-Tyne Environment Agency, Contact Centre Services, Rotherham HMRC, Bradford HMRC, Longbenton HMRC, Newcastle HMRC, Peterlee HMRC, Sunderland International Pension Centre (DWP), Newcastle Jobcentre Plus Contact Centre Directorate, Middlesbrough Jobcentre Plus Contact Centre Directorate, Newcastle-Upon-Tyne NHS Direct, Newcastle NHS Direct, Stockton Siemens IT Solutions and Services Limited (BBC & VOSA), Durham Siemens IT Solutions and Services Limited (NS&I), Durham Teleperformance, Gateshead The essentia group - a Listening Company, Newcastle The Listening Company, Newcastle upon Tyne The Pension Service (DWP), Newcastle The Pension Service (DWP), Seaham The Pension Service, National Pension Centre, Newcastle Upon Tyne The Pension Service, London Pension Centre, Newcastle Upon Tyne The Pension Service, Newcastle Upon Tyne Ventura, The Cube - Leeds Ventura, Hepworth House - Leeds Ventura, Boreal - Leeds Ventura, Ventura House - Rotherham Ventura, Ventura Park - Rotherham Vertex, Whitehaven
Environment Agency, Contact Centre Services, Sheffield Hitachi Capital Consumer Finance, Leeds Jobcentre Plus Contact Centre Directorate, Crown House, Grimsby Jobcentre Plus Contact Centre Directorate, Europarc, Grimsby NHS Direct, Hull NHS Direct, Sheffield NHS Direct, Wakefield Royal Bank of Scotland, West Yorkshire Retail Customer Service Centre - Bradford Office Telereal Trillium, Leeds West Yorkshire Police, Force Call Bureau/Central Call Bureau, Wakefield West Yorkshire Police, Eastern Area Despatch Centre, Leeds West Yorkshire Police, Western Area Despatch Centre, Bradford West Yorkshire Police, Crime Input Bureau, Wakefield
Ashfield Homes, Nottinghamshire Birmingham City Council (Vertex), Birmingham Bromford Group, Wolverhampton Capita Service Birmingham, Fort Dunlop Capita Service Birmingham, Waterlinks House Coventry Building Society, Coventry Dudley Metropolitan Borough Council, Dudley DWP Employee Services Contact Centre, Sheffield Highways Agency Information Line, Birmingham HMRC, Merry Hill Jobcentre Plus Contact Centre Directorate, Annesley, Nottingham Jobcentre Plus Contact Centre Directorate, Coventry Jobcentre Plus Contact Centre Directorate, Derby Jobcentre Plus Contact Centre Directorate, Lincoln Jobcentre Plus Contact Centre Directorate, Lowestoft Jobcentre Plus Contact Centre Directorate, Sheffield Jobcentre Plus Contact Centre Directorate, New Town House, Telford Jobcentre Plus Contact Centre Directorate, Plaza Two, Telford Lincolnshire County Council, Lincoln National Farmers Union, Stoneleigh NHS Direct, Chesterfield NHS Direct, Derby NHS Direct, Dudley NHS Direct, Ipswich NHS Direct, Mansfield NHS Direct, Norwich NHS Direct, Nottingham NHS Direct, Stafford Orbit Housing Association, Coventry Prolog, Chiltern House, Nottingham Prolog, Sudbury Royal Bank of Scotland, Birmingham Retail Customer Service Centre Royal Bank of Scotland, Leicester Retail Customer Service Centre Rushcliffe Borough Council, Nottingham
Solihull Community Housing, Solihull Teleperformance, Ashby Teleperformance, Birmingham The Accord Group, West Bromwich The Pension Service, Leicester The Pension Service, Walsall Thomas Cook Direct Sales Centre, Peterborough Back to top
Basingstoke & Deane Borough Council, Basingstoke Capita Life & Pensions, Gloucester Croydon Council, London Financial Services Authority, London Homes in Havering, Romford London Borough of Richmond upon Thames, Twickenham NHS Direct, Beckenham NHS Direct, Ilford NHS Direct, London Nursing & Midwifery Council, London Ofcom, London Prolog, Watford Reading Borough Council Call Centre, Reading Royal Bank of Scotland, Enfield Retail Customer Service Centre Royal Bank of Scotland, Theale Retail Customer Service Centre Royal Borough of Windsor and Maidenhead, Maidenhead Telereal Trillium, Aldershot The Listening Company, Richmond upon Thames
Vertex - Herts County Council, Stevenage Vertex - Thurrock Council, London Vertex - Westminster City Council, London Yell Limited, Business File, Reading
Babcock Infrastructure Services, Yeovilton Capita Swindon Partnership, Swindon Intelenet UK Services Limted, Plymouth HMRC, St Austell Kent County Council, Kent Jobcentre Plus Contact Centre Directorate, Exeter Jobcentre Plus Contact Centre Directorate, Poole Jobcentre Plus Contact Centre Directorate, Taunton Jobcentre Plus Contact Centre Directorate, Torquay NHS Direct, Bristol NHS Direct, Exeter NHS Direct, Ferndown NHS Direct, Plymouth NHS Direct, Taunton NHS Direct, Truro Royal Bank of Scotland, Southampton Retail Customer Service Centre Royal Bank of Scotland, South West Retail Customer Service Centre - Plymouth Office Siemens IT Solutions and Services Limited (BBC), Bristol Teleperformance, Bristol The Consortium, Trowbridge TV Licensing (Capita), Bristol UCAS, Cheltenham
Call Connection Ltd, Ipswich Chelmer Housing Partnership Ltd, Chelmsford EWA Ltd, Chelmsford HMRC, South East Jobcentre Plus Contact Centre Directorate, Southend NHS Direct, Bedford NHS Direct, Caterham NHS Direct, Chatham NHS Direct, Chelmsford NHS Direct, Hedge End NHS Direct, Milton Keynes P&O Ferries, Dover Royal Bank of Scotland, Chatham Retail Customer Service Centre Southern Housing Group, Horsham Telegraph Media Group, Chatham The Listening Company, Portsmouth The Listening Company, Tonbridge Vale of Aylesbury Housing Trust, Aylesbury
BAA Business Support Centre, Glasgow beCogent Ltd, Airdrie beCogent Ltd, Erskine beCogent Ltd, Glasgow beCogent Ltd, Kilmarnock Bellcom, Glasgow Capita Life & Pensions, Glasgow Capita Life & Pensions, Stirling Cigna Healthcare, Greenock Fife Council, Kirkcaldy Fife Council, Dunfermline Intelenet UK Services Limted, Fort William Heineken UK, Livingston HMRC, Bathgate HMRC, Dundee HMRC, East Kilbride HMRC, Glasgow HMRC, Livingston Indigo Lighthouse, Glasgow Jobcentre Plus Contact Centre Directorate, Dundee Jobcentre Plus Contact Centre Directorate, Clydebank, Glasgow Jobcentre Plus Contact Centre Directorate, Paisley, Glasgow MGt plc, Cluny MGt plc, Methil MGt plc, Mitchelson National Australia Group, Clydebank NCR Customer Care Centre, Eurocentral Prudential Customer Services, Stirling Prudential UK Distribution Telephony Sales Team, Stirling RESPONSE (Building Rewarding Relationships) Limited, Glasgow Royal Bank of Scotland, Edinburgh Retail Customer Service Centre Royal Bank of Scotland, Glasgow Retail Customer Service Centre Royal Bank of Scotland Mortgage Centre, Greenock Scottish Gas, Glasgow Scottish Gas, Uddingston Scottish Widows, Divisional Contact Centre Edinburgh Siemens IT Solutions and Services Limited (NS&I), Glasgow Siemens IT Solutions and Services Limited (VOSA), Glasgow Stellar UK LLC, Irvine Student Loans Company, Glasgow Tesco Customer Service Centre, Dundee The essentia group - a Listening Company, Brora The essentia group - a Listening Company, Glasgow The Pension Service, Dundee The Pension Service, Motherwell Thomas Cook Direct Sales Centre, Falkirk Vertex Data Science Limited, Forres Vertex - Westminster City Council, Dingwall
Conduit UK, Cardiff Conduit UK, Swansea Connaught Information Services, Caerphilly DVLA Contact Centre, Swansea HMRC, Cardiff Jobcentre Plus Contact Centre Directorate, Bangor Jobcentre Plus Contact Centre Directorate, Bridgend Jobcentre Plus Contact Centre Directorate, Caerphilly Jobcentre Plus Contact Centre Directorate, Pembroke Dock North Wales Police, Operational Communications Division, Denbighshire Office for National Statistics, Newport Siemens IT Solutions and Services Limited (National Assembly of Wales), Cardiff Student Loans Company, Colwyn Bay Tesco Customer Service Centre, Cardiff The Pension Service, Cwbran The Pension Service, Swansea Vehicle and Operator Services Agency, Swansea Vertex - Companies House, Cardiff
AIB, First Trust Bank, Belfast BBC Information Services, Belfast (Capita) Diageo Ireland, Belfast gem, Belfast gem, Lesley Exchange, Belfast gem, Londonderry HCL BPO Services NI Ltd, Belfast HMRC, Belfast Homeloan Management Limited, Londonderry NI Direct, Belfast NI Direct, Londonderry Teleperformance, Bangor Ulster Bank, Belfast
Abtran Limited, Cork Bank of Ireland 365, Dublin Bank of Ireland 365, Kilkenny Conduit (Ireland), Dublin Cork County Council, Customer Contact Centre, Cork Diageo Ireland, Dublin ESB (Electricity Supply Board), Cork Fexco, Caherciveen Fexco, Killorglin Fexco – Bord Gais Networks, Killorglin Fexco – Sustainable Energy Ireland (SEI), Killorglin Health & Safety Authority, WCU, Dublin Southwestern Business Process Outsourcing, Cork Teleperformance, Newry
Capita India Private Limited, Mumbai Plantronics BV, Nederlands Royal Bank of Scotland International, Jersey Southwestern Business Process Outsourcing, Poland Ventura (India) Private Limited, Pune
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