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Industry Council
Events & Learning Programme 2010-2011
CCA offers a unique programme of educational conventions and seminars throughout the UK. Never before has there been such a need for organisations to understand how to run great customer contact centres today, whilst having an understanding of how to remain successful tomorrow.
CCA members have voted the following topics as 'mission critical' to improving customer experience:-
...and much more!
Guided by the influential Industry Council, which represents more than 30% of all customer contact activity in the UK, this programme has been designed to meet the needs of all organisations in both public and private sectors that have one thing in common - improving customer experience at the front line in an increasingly cost controlled environment.
During difficult economic times the temptation is to become introspective and seek solutions from within your organisation. Evidence and research shows it is vitally important to seek innovative ways to continually measure your success with like-minded progressive organisations.
In addition, you can purchase a new Flexible Learning Card which offers a reduced cost route to the wide range of events and seminars planned for 2010-2011. Click here for further details. To view a full programme of activity download our 2010-2011 Programme.
Diary Dates at a Glance
Leadership & Strategy Forum
Customer Service Excellence
CCA Academy - Learning & Events
For further information on any of the above sessions please contact CCA |
