Training & Development

First launched in 2007, the CCA Global Standard© training accreditation model was created by working in partnership with some of the UK’s largest contact centre operators. Having this unique insight into how big brands deliver customer service ensures that CCA Global Standard© will continually evolve to lead the delivery of excellent customer service in today’s customer contact centres.

Working in partnership with customer contact centre operators has been the key success of CCA Global Standard© training accreditation. Over 25% of all UK contact centre employees work in a contact centre which has achieved independent CCA Global Standard© accreditation.

Our agenda is also very much focussed on the individuals who work in contact centres and again, by working in partnership with industry, seek to benchmark the quality of training being delivered globally to ensure levels of best practice and professionalism are in place for the delivery of training.