injixo workforce management for call centres helps you to do more business and create happier customers while lowering costs and reducing effort.
Automated call centre forecasting not just for calls but for all contact channels including chat, email and social media. Always on and always up to date, it minimises the need for manual intervention.
Scheduling for call centres is the heart of successful workforce management. injixo provides automatic optimised and rule-compliant scheduling, combined with powerful shift management and real-time adherence. Makes multi-skill, multi-channel scheduling a breeze.
Improve employee engagement with the mobile friendly agent self-service portal. Your employees will love it. Smart agent self-service portal that works on any device. View shifts, request holiday, swap shifts, bid for shifts and get reminders that drive schedule adherence.